We care about making the lending process better for you. We do this by actually listening to what you need. By caring. By providing genuine service to all our clients. We then use the contacts we have made over 30 years in the industry to find the right loan or refinancing solution for YOU.
Phil is an experienced management executive, working in the banking and finance industry for over 15 years, specialising in consumer credit risk and experienced in the full credit life cycle, from originations through to recoveries.
Through a broad and diverse career Phil has gained extensive knowledge of consumer credit risk, and is highly experienced in building large portfolios of both prime and specialist mortgages that have been successfully securitised both prior and post the GFC.
Through his career, Phil has set up successful lending programs within Australia and internationally, and is highly skilled in stakeholder management, project management, relationship management, people leadership and management, problem solving and operational risk.
Prior to Connected Loans, Phil worked as the head of operations in the Philippines, leading a team of experienced professionals providing back of house and customer and support services to one of Australia’s leading non-bank lenders.
Phil holds a Masters in Applied Finance (Banking), Bachelors in Accounting and Property as well as completing many specialised courses such as Prince2 project management.
As the Director of Broker Operations at Connected Loans, Phil is responsible for overseeing all aspects of the credit process while providing exceptional customer service and solutions for all of our clients and customers.
People Management, Stakeholder Management, Project Management, Credit Analysis, Portfolio Monitoring, Relationship Management, Facilitation, Presentation Skills, People Leadership, Credit Risk, Operational Risk, Governance & Compliance, Strategy.
Ryan has worked in the banking and finance industry for over 15 years, with a focus on all aspects of the mortgage process, from customer service to credit, settlements, post-settlement, sales and operations.
In his time in the industry Ryan has gained a wealth of knowledge in the importance of great customer service in conjunction with technical knowledge to achieve the best results for his clients.
Ryan’s experience working for one of Australia’s leading non-bank lenders has provided him with experience in the full range of mortgages, prime, near prime and specialist, and is able to understand the risk profiles of all clients and understands that no one situation is the same.
Ryan was heavily involved in the outsourcing of back of house and customer and support services to the Philippines in his previous role of National Operations Manager, managing the teams locally to create a highly successful and high performing team.
Ryan has a Certificate IV Financial Services (Finance/Mortgage Broking) as well as Diploma of Financial Services (Finance/Mortgage Broking Management).
As the Director of Partnerships at Connected Loans, Ryan is responsible for overseeing all of the relationships with our business partners, providing exceptional customer service and seamless solutions for all of our clients and customers and those of our trusted partners.
People Management, Stakeholder Management, Project Management, Credit Analysis, Relationship Management, Facilitation, Presentation Skills, People Leadership, Credit Risk, Operational Risk, Governance & Compliance.
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